By law, if you are a Notting Hill Housing tenant, we must check your gas boilers, cookers and appliances every year.
Gas safety information for tenants
Gas safety checks are FREE* for Notting Hill Housing tenants.
If you are a Notting Hill Housing tenant (including temporary housing or Pathways) and have a gas boiler, cooker or appliances, you must allow us access into your home to carry out gas safety check as part of your tenancy agreement.
If you do not allow us access to carry out the gas safety check you could receive a "Notice of Seeking Possession" (NOSP) and lose your home.
How long does a gas safety certificate last?
Because gas safety certificates are only valid for 12 months you need to provide us with access to carry out the gas safety check at least one month before your current gas safety certificate expires.
Gas safety check appointments
A couple of months before your current gas safety check runs out our gas contractor will send you a letter with an appointment time and date. If you need to change this appointment, you must contact the contractor to arrange a convenient time.
Booking a gas safety check
If you are a Notting Hill tenant (including Pathways) and would like to arrange a gas safety check, call us on 020 8357 5200.
How much does a gas safety check cost?
You will not be charged for the the gas safety check (often called a "CP12"). The cost of the check is covered by your rent.
Who's my gas contractor?
The gas safety check will be carried out by a gas contractor on behalf of Notting Hill. The name and contact details of the gas contractor will have been given to you at the same time you received your tenancy agreement.
If you don't know who the gas contractor is, get in touch with us on 020 8357 5200 or email gassafety@nhhg.org.uk.
Hammersmith / Fulham / Ealing gas contractors
Goff & Crawford
Telephone: 0208 357 7000
Email: sue@goffcrawford.co.uk
Kensington gas contractor
BSW Heating
Telephone: 0800 953 1229 or 0208 763 5333
Email: enquiries@bsw-heating.co.uk
Temporary housing tenants
If you live in temporary housing (Home Options), call us on 020 8357 4673 to arrange a gas safety check or to check the name of our gas contractor.
Who's my gas contractor?
The gas safety check will be carried out by a gas contractor on behalf of Notting Hill. The name and contact details of the gas contractor will have been given to you at the same time you received your tenancy agreement.
If you don't know who the gas contractor is, get in touch with us on 020 8357 4673 / 020 8357 4653 or emailhomeoptionsgassafety@nhhg.org.uk.
West London gas contractors
DC Cooper
Telephone: 020 8357 4673 / 020 8357 4653
Email: homeoptionsgassafety@nhhg.org.uk
East London gas contractors
CH Installations Ltd
Telephone: 020 8752 8333
Email: enquiries@chinstallations.co.uk
Leaseholders and home owners
If you are a leaseholder and live in a shared ownership property or own your home, you are responsible for making sure your gas boiler, cooker and appliances are safe.
If you would like help finding a gas contractor or want to arrange a gas safety check (CP12) with one of our approved contractors, call us on 020 8357 4673.
As a leaseholder or home owner you will need to pay for the gas safety check.
You can also find a list of registered gas contractors on the Gas Safe Register website (Opens in new window).
Gas leaks
If you think you can smell gas call the National Grid immediately on 0800 111 999.
If you smell gas, you must:
- turn off the gas at your meter
- open all windows
If you smell gas, do not:
- switch on or off lights, appliances or other electrical items
- bring naked flames (like matches or cigarette lighters) into your home.
What happens next
The National Grid (Opens in new window) will send someone round to check for leaks. If they find any leaks they will turn off your gas supply and ask you to contact Notting Hill or your gas contractor.
What to do if your gas is turned off
If you are a tenant (including Pathways) and your gas is turned off you should contact us on 020 8357 5151.
If you live in temporary housing (Home Options) contact us on 020 8357 4673 and we will explain to you what happens next.
Carbon monoxide
Carbon monoxide is a poisonous gas. It's colourless, odourless and tasteless but it can be fatal.
Carbon monoxide can escape from appliances like boilers and fires if they are not working properly. Carbon monoxide gas can also be produced if your gas appliance is faulty, or if the chimney or flue is blocked.
To make sure everything is working safety it's important to have a valid gas safety certificate by getting a gas safety check done every year.
Danger signs of carbon monoxide
If you are concerned about gas safety or see either of the danger signs below, contact us immediately on 020 8357 5200.
If you live in temporary housing (Home Options) contact us on 020 8357 4673.
- Gas flames that normally burn blue, burning orange or yellow.
- Sooty stains on or above appliances.
Gas servicing standards
You can find more information about gas safety and the service in these guides: